|
April 28 & 29 |
This course is targeted at new managers who have not previously had formal training in management. It has a practical orientation and provides participants with basic management tools, such as team building and motivation, delegation, conflict management and effective communication, that they will need to lay the foundation for their careers as managers. |
- Influencing & Assertiveness
|
May 5 |
A course designed for people who need to influence and build positive relationships at work. Participants learn to develop influencing strategies that help build their confidence and credibility in working with different personalities. They also learn and apply assertiveness methods to enhance mutually beneficial communication and gain the support and commitment of others. |
- Delegation as a Management Skill
|
May 26 |
This course provides managers with an effective method of delegating, ranging from task and delegate selection to support for successful results. It covers the need and the benefits of delegating and its key role in people development and motivation. The course includes numerous exercises and role-plays. |
|
May 27 & 28 |
This course is designed for managers who want to develop their leadership skills. Participants explore leadership styles, qualities and skills. The course also addresses effective communication behaviours and influencing skills, team motivation, and coaching. It makes use of numerous exercises and applications. |
- Written Communication in Business
|
June 7 |
A course for professionals at all levels who want to improve their skills for writing English. The course is very practical and based on a three-stage approach to writing: pre-writing, writing and revising. The focus of the course is on writing E-mails, reports and letters that are clear, well-structured and concise. |
|
June 21 |
This course is designed to help participants focus on achieving their key goals within the time available to them. The course enables people to assess their own approach to time management and to develop a series of skills for prioritising and planning work. |
|
July 7 & 8 |
This course aims at helping people strengthen their interpersonal communication skills. The course is very practical and interactive. During the course, participants learn the dynamics of the communication process as well as tools for assertive and positive communication on an interpersonal level. The course also explores non-verbal behaviours and the impact of culture on communication. |
- Intercultural Communication
|
September 20 |
The objective of this course is to provide participants with a good understanding of the cultural differences that impact our everyday lives in the workplace and how to manage those differences to avoid conflict. The course covers oral and non-verbal communication between various cultures. The specific cultures covered in the course vary in accordance with the situation of the participants. |
- Negotiating a Win-Win Solution
|
October 6 & 7 |
In this course, participants explore how to achieve mutually beneficial outcomes through win-win negotiation and improve relationships with their counterparties. This course covers the full process of negotiation from planning and preparation, through to the actual negotiation, closing and follow up. It includes numerous exercises and video taped role-plays with feedback. |
- Remote Teams: Building and Managing Remote Teams
|
October 11 |
The objective of this course is to provide managers with the practical tools necessary to build and manage remote teams, i.e., teams that operate in locations that are physically separate from the location of their managers. The course analyses the obstacles to effective management that are associated with remote teams and provides participants with the tools to overcome those obstacles. |
|
October 27 & 28 |
A highly interactive and practical course for anyone who wants to deliver clear, concise and effective presentations. The first day looks at the skills and techniques required to create and structure effective presentations. The second day focuses on delivery techniques and individual presentations with performance assessment using videotaping. |
|
November 10 |
The course looks at performance management as an ongoing process based on an annual cycle of setting objectives at the start of the year, providing feedback and updating objectives during the year and conducting year-end appraisals. It includes numerous practical exercises and tools. |
- Personal Transitions and Building Resilience
|
November 24 |
To manage transitions effectively, we need to develop resilience, which the American Psychological Association defines as "… the process of adapting well in the face of adversity, trauma, tragedy, threats or even significant stress”. Resilience is a skill that can be developed to help people deal with stressful circumstances and effectively manage personal transitions. The primary objective of this course is to provide participants with the tools they need to become resilient and manage their own personal transitions. |
|
December 1 |
This course enables participants at different levels in an organisation to understand change and manage it effectively. The course focuses on the skills that managers need to support their teams in implementing change. |
